مجلة دراسات الإنسان و المجتمع

The study discusses the impact of human resources policies (planning, training, selection and appointment, and incentives) in improving banking services, through a case study of the National Commercial Bank - Zawiya City Branch, and after reviewing previous studies, several objectives were set, the most important of which are: Identifying the shortcomings and challenges facing human resources management to implement human resources programs and policies in the bank under study, and with a main assumption that assumes: There is a statistically significant relationship between the performance of human resources management and its policies and the level of services provided by the bank under study, based on the descriptive analytical approach through a questionnaire card distributed to a sample. The study concluded with a number of results, the most important of which are: Human resources policies are used in the National Commercial Bank at good levels, and senior management can build its future strategy on these policies to achieve significant competitive advantages. Human resources are able to improve the level of service in the bank by increasing the effectiveness of training policies and incentives to improve work and its quality, and there is a lack of awareness by some of the concepts of human resources management and its relationship to the quality of service provided to customers, and salaries, bonuses, allowances and benefits in the bank do not rise to the level of services and efforts provided by employees................... Keywords:.......... Human resources, human resources policies, commercial banks, banking service.