This study aims to highlight the role of digital crisis management in smart organizations and to examine their ability to absorb the increasing demand for services despite limited resources. Digital crises, in this context, are represented by the sudden expansion in the use of digital services and the internet in contrast to the scarcity of available resources. The study focused on Al-Hadatha International Company for Telecommunications and Information Technology as a case, given its experience of growing service demand alongside operational challenges and limited resources. To achieve these objectives, the study employed a descriptive–analytical approach. Data were collected through a questionnaire and analyzed using the five-point Likert scale. The data were then processed through SPSS software, utilizing arithmetic means and Pearson’s correlation coefficient to generate key indicators for decision-making. The findings reveal a strong positive relationship between crisis management and organizational intelligence, with Spearman’s correlation reaching (0.927**), indicating that enhancing organizational intelligence contributes significantly to the capacity to absorb rising demand. Moreover, the averages of the dimensions related to digital crisis management were found to be high, suggesting that the company implements robust policies for forecasting and preparedness. Similarly, the dimensions of smart organizations also scored high averages, reflecting the company’s strong adaptability to increased service demand despite resource constraints. Keywords: Digital crisis management, smart organizations, resource shortages, demand understanding