This study aimed to examine the extent to which artificial intelligence (AI) is utilized in enhancing service performance quality within Palestinian banks. To achieve this objective, the study adopted a descriptive-analytical approach, which was deemed appropriate for the nature and objectives of the research. Data were collected through a questionnaire administered to a simple random sample of 336 employees working in Palestinian banks and the findings revealed a high level of AI practice in Palestinian banks, with an overall relative weight of 81%. Among the AI dimensions, intelligent responsiveness ranked first, followed by intelligent security and risk management, while intelligent information quality and intelligent system quality ranked subsequently. The results further indicated that the quality-of-service performance in Palestinian banks was perceived to be high, achieving a relative weight of 81.6% and Based on these findings, the study recommends strengthening investment in AI applications across Palestinian banks and expanding their integration into various banking operations and services to enhance operational efficiency and improve the quality of services provided to customers. Particular emphasis should be placed on the development of intelligent responsiveness systems, given their prominent role and substantial contribution to improving service performance quality Keywords: Artificial Intelligence; Service Performance Quality; Palestinian Banks.