مجلة دراسات الإنسان و المجتمع

This study aimed to identify the role of information and communication dimensions to improve the banking service produced. A case study was conducted on the banking branches in Sorman. In addition, to achieve the aims of the study the descriptive analytical approach and the survey form were used to collect data and information. and then analyze it and interpret it using (spss) that contains a statistic fest package, and the study most important conclusion results .there is a direct relation-ship and statistically significant, at less than(0.05)between all aspects of Information and communication technology. and its role announcing the banking services quality which means positive relationship between the aspects of Information and communication technology .In addition, the quality of banking services according to the conducted study point of view results showed a connected link between the aspects of information and communication technology. and the quality of the banking services provided whereas the value of correlation coefficient equals(0.69) and that’s a function value Considering the selection factor we can conclude that (0.47)of the bank capacity, and the quality of banking services is applying the aspects of information and communication technology. Keywords: dimensions of Information and communication technology, Quality of banking service provided