مجلة دراسات الإنسان و المجتمع

The main objective of this research is to find out the impact of professional ethics on consumer behavior, and in order to achieve the objectives of the research, the descriptive analytical approach was relied on to study the researched community, which consists of consumers of banking services, and a random sample of customers was selected, the size of which was 70 consumers, and a questionnaire form was used as a tool To collect data, and use the SPSS statistical program, to analyze the data and come up with information that serves the problem and the objectives, and the study concluded a set of results, the most important of which are: 0.4960), which means that there is complaints and dissatisfaction from customers about the dealings of the employees of Jumhouria Bank, Al-Zahraa Branch. This makes it imperative for the bank's management to monitor and follow up on the employees' commitment to professional ethics with clients and customers, and to take strict measures with non-compliant ones. Keywords: banks, professional ethics, customer behavior, customers.