مجلة دراسات الإنسان و المجتمع

This study aims to identify the challenges of digital transformation and its impact on knowledge management processes in service institutions in the banks of the Republic in the city of Zawiya in a systematic manner. The dimensions of the study were used in the independent variable "digital transformation", which was represented in (the dimension of senior management support, the dimension of infrastructure, and the technical dimension), while the dependent variable was represented in knowledge management processes and its dimensions (knowledge acquisition, knowledge storage, knowledge dissemination, and knowledge application),To achieve the objectives of the study, a comprehensive inventory sample was selected and a survey list was distributed to the study sample consisting of all employees in the banks of the Republic in the city of Zawiya, whose number reached 90 employees. 72 forms were retrieved, and 18 forms were excluded from them for their unsuitability for statistical analysis, as the data were analyzed and hypotheses were tested using the statistical package (SPSS). The results showed that all factors were important indicators of knowledge management according to the study, and that digital transformation is one of the most important factors that greatly affects knowledge management processes in service institutions such as banks, as it was found that there is a positive significant correlation between the digital transformation variable and the knowledge management variable, as the value of the correlation coefficient between them reached (.677**0), this value indicates the strength of the direct relationship between these two variables at a significance level of (0.01) and a degree of confidence (99%). The study recommended working towards digital transformation by increasing support from senior management and facing the challenges represented by weak infrastructure and tremendous technological progress that requires developing strategic plans............ Keywords: ......Digital transformation, knowledge management, commercial banks