مجلة دراسات الإنسان و المجتمع

This study aimed to identify the impact of information technology on the dimensions of banking services quality, and highlight its role in raising the efficiency and performance of commercial banks in general, and on the Republic Bank branch (Sokna - Hon), and in order to achieve these goals, the study problem was formulated in a question: What is the impact of information technology on the dimensions and quality of banking services, from which several sub-questions emerged. The descriptive approach was relied upon to verify the hypotheses and to review the concepts related to information technology and the dimensions of banking service quality. As for the applied chapter: A questionnaire was distributed to a sample of (30) individuals from bank customers (Sokna - Hon), as a method of collecting data. The data was analyzed and the study hypotheses were tested. The study reached a number of results, including: - • There is a strong direct relationship between information technology and the quality of banking services. • There is a shortage of advanced electronic devices and equipment or their failure to be activated. • Lack of customers' dealing with bank cards approved by the bank to provide various electronic services to customers................ Keywords: ........Commercial banks, banking services, bank cards, ATMs, information technology.