مجلة دراسات الإنسان و المجتمع

This study aimed to identify the role of knowledge management processes in improving the quality of banking services provided. A field study was conducted on the branches of commercial banks in the city of Sorman. To achieve the objectives of the study, the descriptive-analytical approach was used, along with a questionnaire form for data and information collection, analysis, and interpretation using the SPSS program, which includes a set of statistical tests. The study reached several findings, the most important of which is the existence of a positive direct relationship between knowledge management processes and the improvement of banking service quality in the banks under study. The analysis of the responses to the overall study dimensions revealed a statistically significant correlation at a significance level of (0.05) between knowledge management processes and the improvement of banking service quality. The study provides several recommendations, most notably increasing attention and focus on all knowledge management processes to improve the quality of banking services provided by the banks under study. It also recommends adopting the concept of knowledge management as an approach for the continuous improvement of the banking services offered by these banks. Keywords: (Knowledge management processes - Improving the quality of banking services)