المجلة الدولية للعلوم والتقنية

The quality health service become of interest to a growing global pursuit of health institutions including hospitals to provide health services of the best and that achieve the maximum satisfaction of Patients to the health services provided in the hospitals. This research focuses on the evaluation component of the quality of health services assistance as part 0ne, including access to assess the medical documentation of the Tripoli Medical Center as the cornerstone of which have become contribute to improving the quality of health services assistance as part two. We use the scale or form near to the standard world-renowned SERVPERF which was invented by scientists Cronin and Taylor P in 1992. To achieve these goals the preparation of a questionnaire research was designed specifically for this purpose, and included a sample of the research Patients the Tripoli Medical Center and then analyze the data statistically using the statistical system SPSS. The questionnaire was an appropriate business model to serve the objectives of the research and distribution of a random sample of Patients in the Tripoli Medical Center has reached the questionnaires and recovered 204 valid questionnaires. The results showed that the level of public satisfaction on the quality of health services provided in the Tripoli Medical Centre, ranges between acceptance and non-acceptance. The results showed that there is no specialized department of medical records, whether conventional or computerized available in the Tripoli Medical Center, also the results revealed that there are no qualified workers in the field of medical records available in that Center. The proposal of this research is to develop a modern medical records system to improve the quality of health services, which helps in reducing patients complaints at Libyan hospitals.